We create a variety of handmade and personalized products, including resin products, clay art, Mandala art, custom T-shirts, personalized keychains, scented candles, and handmade Rakhis.
2. Are your products handmade?
Yes. Most of our products are carefully handcrafted and made with attention to detail. Since they are handmade, slight variations in color, texture, and finish may occur, making every piece unique.
3. Can I order customized products?
Yes! We accept custom orders for selected products. You can share your preferred design, name, text, color, size, theme, or other requirements, and we will discuss the possibilities with you.
4. Can I request a completely new design?
Yes. We can work with you to create a design based on your idea, occasion, theme, or reference image, subject to feasibility.
🎨 Customization
5. Can I personalize resin products?
Yes. Depending on the product, personalization can include names, initials, dates, colors, photographs, messages, and decorative elements.
6. Can I customize a T-shirt?
Yes. You can request custom text, names, graphics, quotes, photographs, or themes. Final customization options depend on the selected T-shirt and printing method.
7. Can I order personalized keychains?
Yes. Keychains can be customized with names, initials, short messages, colors, and selected designs.
8. Can I request a customized Rakhi?
Yes. Personalized Rakhis can be created with names, colors, beads, charms, and other design preferences depending on the requested design.
9. Can I provide a reference image for customization?
Yes. You can share a reference image or explain your idea. We will use it as inspiration while creating your customized product.
🕯️ Candles
10. What type of candles do you make?
We create decorative and scented handmade candles in different designs, fragrances, and styles.
11. Can I choose the fragrance of my candle?
For selected candle designs, you can choose from the available fragrance options. Please check the product details or contact us for available choices.
12. Are your candles suitable for gifting?
Yes. Our candles are suitable for birthdays, anniversaries, festivals, return gifts, Raksha Bandhan, weddings, and other special occasions.
🖌️ Art & Decor
13. What is Mandala art?
Mandala art is a detailed decorative art form featuring symmetrical patterns and intricate designs. Our Mandala pieces are handcrafted with care and can be created in different colors, sizes, and themes.
14. Can I order a custom Mandala design?
Yes. You can request a personalized Mandala based on your preferred colors, size, theme, or design concept.
15. Are clay products customizable?
Yes. Selected clay products can be customized according to your preferred design, colors, names, themes, or occasion.
📦 Orders & Delivery
16. How can I place an order?
You can place an order through our website or contact us through WhatsApp/DM for assistance with your order.
17. Can I order multiple products together?
Yes. You can combine different products in one order, subject to availability and delivery requirements.
18. How long does it take to prepare an order?
Preparation time depends on the product and whether it is customized. Handmade and personalized products may require additional time. We will provide an estimated completion time when you place your order.
19. Do you accept bulk orders?
Yes. We accept bulk and gifting orders for suitable products. Please contact us with the quantity and requirements for a customized quotation.
20. Do you offer return gifts or event orders?
Yes. We can create customized products for birthdays, weddings, baby showers, corporate gifting, festivals, return gifts, and other occasions.
💳 Payment
21. What payment methods do you accept?
We accept the payment methods displayed during checkout or communicated when placing an order directly with us.
22. Is advance payment required for customized orders?
Customized orders may require an advance payment before production begins. The payment terms will be communicated before confirming your order.
23. Can I cancel a customized order?
Because customized products are made specifically according to your requirements, cancellation may not be possible once production has started. Please contact us as soon as possible if you need to make a change.
❤️ Product Care
24. How should I care for resin products?
Keep resin products away from prolonged direct sunlight, excessive heat, harsh chemicals, and moisture. Clean gently with a soft, dry cloth.
25. How should I care for handmade clay products?
Keep clay products away from water and excessive moisture. Handle them carefully and store them in a clean, dry place.
26. How should I care for Mandala artwork?
Keep artwork away from prolonged direct sunlight and moisture. Dust gently using a soft, dry cloth.
27. How should I care for handmade candles?
Always place candles on a stable, heat-resistant surface and never leave a burning candle unattended. Keep candles away from children, pets, curtains, and other flammable materials.
🔄 Returns & Support
28. Do you accept returns or exchanges?
Our return and exchange policy depends on the product. Customized and personalized products may have different conditions. Please check our Returns & Refunds Policy before placing your order.
29. What if my product arrives damaged?
Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product so we can review the issue and assist you.
30. What if I receive the wrong product?
Please contact us immediately with your order details and photographs of the received product. We will review the issue and help resolve it.
31. How can I contact you for questions or custom orders?
You can contact us through the WhatsApp number, contact form, or social media links provided on our website. We’ll be happy to help with product questions and custom requirements.
